Valenta > Industries > Insurance


The Insurance Industry

The Insurance space is diverse and includes Insurance Agencies and Brokers, Life Insurance, Medical and Professional Liability, Mutual Insurance companies, Property and Casualty Insurance, Reinsurance, Health Insurance, and InsurTech.  Like other Financial Institutions, the Insurance Industry is operating in a world of unprecedented change and transition.  Technology is reshaping business models and new opportunities and competition is seemingly everywhere.  There are ever-increasing amounts of data to manage and assess.  Changes in governmental regulations and the way healthcare are addressed also affect the Insurance Industry.  Climate change is a factor for large portions of the Insurance Industry.  Costs are rising, and margins are squeezed, yet all insurance companies are pressured to grow profitably, meet compliance requirements, and manage cash and investments effectively.  Insurance companies provide a valuable service and are an essential part of the economy.  To thrive in this changing environment, they need to adapt.

The Insurance Industry and Valenta


At Valenta we serve all the different types of Insurance entities.  However, we are exclusively focused on midsized providers in this space.  Large Insurance companies have been early adopters of Digital Transformation and RPA.  They have also been quick to leverage Staff Augmentation services.  Midsized companies and small businesses have not had access to these same services, but we are here to change that.  At Valenta we offer the same services and consulting as the large firms working with the Fortune 1000.  We have experience with all aspects of the Insurance and financial space.  We have local managing partners who come out of the Insurance Industry that add value for our clients. 

Top Challenges for the Insurance Industry

Based on our experience and conversations with clients.

Below are the top challenges faced by todays Insurance Industry.  Valenta can assist with all of these challenges through a combination of Process Consulting, Digital Transformation and Staff Augmentation.

  • Rising rates
  • Rising costs
  • Increased competition
  • Automation
  • Continuous Improvement
  • Keeping up technically
  • Business intelligence
  • Changing business models
  • Legacy systems
  • Supply chain issues
  • Climate change
  • Staffing

How Valenta Can Assist the Insurance Industry?

Valenta offers a variety of managed services and consulting areas to assist the Insurance Industry.  We can provide data analysis, analytics, dashboarding and business intelligence services.  Our data solutions ensure that the right data is captured, understood, and leveraged.  We can also institute proactive Cybersecurity strategies and services plus conduct continual risk assessment.  Digital Transformation is a big focus of Valenta, and we can deploy Robotic Process Automation (RPA) across providers to better manage customers and to aid with risk modeling, decision support, and resource optimization.  Additionally, our RPA and Digital Transformation services can help Insurance providers better manage compliance requirements and help identify fraud.  Our Staff Augmentation services can provide Data Scientists, Data Analysts, Business Intelligence, Software Developers, Software Administrators, IT Staff, Accountants, Bookkeepers, Virtual Assistants, and more. 

Valenta can assist the Insurance Industry in the following ways. 



Insurance entities cannot afford to waste time or have inefficiencies in their organizations.  Process issues appear frequently in rapidly growing companies and companies that have massive amounts of customers and transactions.  We look for waste in all processes and have staff available for process mapping, task mapping and business optimization. 

Repeatability, Execution, MANAGED SERVICES


Excellence in execution is essential.  Great ideas and goals are only the beginning. Successfully implementing new strategies, projects, and plans is the difference between success and failure.  We help our Insurance company clients flawlessly execute. 



Innovation is a key to success for all businesses. Competition, customers, and the business environment are always changing. Innovation is how Insurance companies can stay ahead of the competition and be where their customers will be. We help our clients to be agile, nimble, and ahead of the curve.



Developing and executing the right growth strategies is critical. Our Insurance Industry clients benefit from bringing in our expertise for hire. We can provide an actionable strategy for our client companies plus detailed plans for how to get desired outcomes and results.


Digital Transformation

There is a growing need for companies to automate and adapt to new technologies and ways of doing business.  Yet having these skill sets in-house can be challenging. Valenta implements solutions such as RPA and Conversational-AI for businesses of all sizes at competitive pricing.



In today’s environment, a business must grow or die.  One of the most painful challenges is sustainable and profitable growth. Our team of partners, consultants, developers, and back office staff can implement a myriad of growth strategies for Insurance entities. 



The bottom line is crucial.  Maintaining profitability and healthy cash flow is something Insurance entities must pay close attention to since margins are often thin. Valenta can identify opportunities for efficiency gains and can provide ROIs for all client projects. 

Support, Staff


If current employees are under-skilled or not able to fulfill the requirements of positions, Valenta’s team of skilled and fully trained individuals can meet them. Hiring is time-consuming and there are not always skills available within budget.  Staff Augmentation can bridge the gap between competencies and economics. 


Digital Marketing

Marketing in the digital age is constantly changing and evolving and it can be hard to keep up. Insurance entities need to communicate with their customers and potential customers digitally. Lack of expertise or lack of budget is not an issue with Valenta’s fractional full-stack marketing services. There are a multitude of cost-effective marketing options that produce when implemented correctly.

Services Valenta Provides for the Insurance Industry



An end-to-end solution, from strategy to implementation. Specializing in turning strategies into measurable and sustainable results.

Valenta provides Consulting services that can be of great value to Insurance entities. We can assist companies in this space streamline their back office, transactions, customer support, accounting, finance and HR processes for peak efficiency and lowest cost. Savings generated can be devoted to improving and building out new services, enhancing infrastructure, or upgrading legacy software platforms. Valenta can also look for ways to use AI and ML to test new services and back office tools plus identify potential bottlenecks before they become issues.

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Digital Transformation

Streamline workflows and improve productivity across business units. Implementing powerful tools to provide businesses with an unparalleled competitive edge.

Valenta Digital Transformation services can streamline back-office processes by leveraging RPA and Conversational AI. These same tools can be utilized for customer engagement and managing transactions.  ML and AI can also be deployed as a service or product for managing transactions, customers, and staff.  Conversational AI solutions can be deployed to make support agents and sales staff more efficient and better informed. All Valenta services are offered in a flexible managed service model and are easy to scale up and ramp down. All of this can be of great value for Insurance entities. 

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Support, Staff

Staff Augmentation

Focus on growing your business, let us take care of the rest and save up to 60% on staffing costs.

Insurance companies can also benefit from Valenta Staff Augmentation services. Hard to fill Data Analysts and Big Data Specialists can be supplied as well as Software Developers and Software Administrators to improve operations. Back office roles can be filled quickly and cost-effectively so that the maximum amount of resources can be dedicated to high-value front-line positions and strategic roles.

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Heat Maps for Insurance Industry Processes

Many processes lend themselves to automation in the Insurance Industry. Please find the following Heat Maps highlighting Core Insurance, Insurance Brokering, and Customer Support which are often the best places to start with automation and digital transformation in this space.

Core Insurance

Insurance Brokerages

Customer Support

Insights for the Insurance

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How Can Midsized Companies Benefit from Staff Augmentation

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How Can Midsized Companies Benefit from Digital Marketing

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How Can Midsized Companies Benefit from Digital Transformation

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How Can SMB’s benefit from
Consulting services

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Top Conversational AI Use Cases Valenta &

Find a Partner

Insurance entities can benefit from Valenta services. We have partners and staff onboard who understand this sector and who have experience in it. Everything we do at Valenta is about helping companies focus on and have time for what they do best and their core mission. We do this through process consulting, digital transformation, the automation of tasks, and by providing staff augmentation. Valenta is focused exclusively on SMB clients, typically enterprise customers with 10-1,000 employees. We have Managing Partners located in cities across the US, Canada, the UK, the EU, and Australia. Our Managing Partners work with other onshore consultants, plus offshore consultants, developers, and managers of outsourced staff to deliver the best services to our clients. Please reach out here to locate a Managing Partner in your area.

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